random thoughts and bleary eyes RSS 2.0
 Thursday, August 14, 2008
For the last three years almost, I have been watching movies and programming with Visual Studio, and surfing the net on a Sharp 65" DLP projection TV. For some reason a few weeks ago, it started to make this sound sort of like a jet engine revving up for take-off, and almost as loud. Since I bought the thing through Co**co.com, I decided to give them a ring to see what I should do to get it repaired. I sent them an email through their customer service link, and a few days got an email back telling me to take it back to my local Co**co warehouse for a refund. Refund? I bought this set in November 2005. Couldn't believe it, so I went to the local warehouse. Sure enough, customer service says, just bring it back in any time.

Well, the thing is truly gigantic, so I disassembled the stair railing I built about 2 years ago, and called in some guys for help. The 4 of us managed to wrestle the thing up the narrow stairs and get it loaded into the truck, where I proceeded to drive it up to the local store. I was astonished when in fact they brought out some paperwork and a check for the original purchase price, with tax and shipping. Turns out that Co**co.com's policy in 2005 was "bring it back for a full refund" without *ANY* time limit! Essentially I had full use of a 65" DLP projection set for almost three years FOR FREE!

Without further ado, I happily took my new check in my pocket, and my credit card in my other pocket, and proceeded to purchase a new 52" LCD set which I am using now. It's not nearly as gigantic, but it IS big... And it's got a much higher native resolution so development and surfing on the big screen were never better.

Just wanted to get the word out that if someone has some electronics they bought from Co**co.com before they changed their policy to 90 day returns, just bring it back to the store for a full refund!

Then buy a newer better one for half the price WOOHOO!

Thursday, August 14, 2008 9:09:57 PM (Pacific Standard Time, UTC-08:00)  #    Comments [0] - Trackback

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John E. Boal
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